We collect information that you provide directly to us when completing service request forms, user registration on the B2B portal, communication via email or telephone. This includes first and last name, position, company, work email, phone number, and maintenance request details. We also collect technical browsing data: IP address, browser type, operating system, pages visited, and session duration, through our own and third-party cookies (Google Analytics) to improve portal functionality and analyze the use of our services.

Your data is processed to manage and follow up on service tickets, schedule preventive maintenance, issue operational reports, send technical communications about the status of work, and fulfill contractual obligations. The legal basis is the execution of a B2B service contract and, where applicable, the consent granted by accepting this policy. We do not use your data for advertising purposes unrelated to corporate maintenance nor share it with third parties for commercial prospecting without explicit authorization.

Our portal uses technical cookies necessary for login and secure browsing, as well as analytical cookies (Google Analytics) that collect anonymous data on user behavior. You can configure your browser to reject all cookies, although some portal functionalities may be affected. We do not use behavioral advertising cookies or tracking systems that cross-reference data with social networks or platforms outside of Avyaservices.

Data is stored on servers located in Argentina and, in some cases, in data centers of cloud providers based in the United States that comply with Privacy Shield principles or standard contractual clauses approved by the data protection authority. Third parties that may have access to your data include: hosting providers, transactional email services (such as SendGrid or Mailgun), CRM platform, and ticketing systems. All of them are subject to confidentiality agreements and only process data under our instructions.

You have the right to access, rectify, delete, limit processing, object to processing, and request the portability of your personal data. To exercise these rights, send an email to info@avyaservices.com indicating your name, company, and the right you wish to exercise. We will respond to your request within a maximum of 15 business days. If you believe your data has not been processed in accordance with the law, you may file a complaint with the Agency for Access to Public Information (AAIP) of Argentina.

This policy was last updated on March 15, 2025. Avyaservices commits to not making misleading statements, false urgencies, fictitious endorsements, or brand impersonation. All information about our facility management, electrical maintenance, HVAC, and industrial cleaning services is verifiable through operational reports and formal contracts. We do not guarantee specific results without a prior analysis of the client's facilities. For privacy inquiries, write to us at info@avyaservices.com or call (6405)1548-0047.