Definitions that avoid ambiguous interpretations in the provision of facility management services.
Preventive maintenance includes scheduled inspections, lubrication, adjustments, and cleaning of equipment according to the annual plan. It does not cover repairs resulting from misuse, unauthorized modifications, or force majeure damage. Each intervention is recorded in the corresponding service ticket.
Before the start of each service, a joint inspection is carried out to document the condition of equipment and facilities. Avyaservices assumes no responsibility for structural damage, hidden defects, or prior deterioration not reported in the reception report.
The client must guarantee unrestricted access to work areas, including electrical rooms, machine rooms, and HVAC ducts. Lack of access on the agreed date will be considered grounds for rescheduling at no additional cost to Avyaservices.
All technicians have civil liability and personal accident insurance. Coverage includes direct damages caused during the execution of the service, with a limit of 500,000 units of purchasing value per claim. Indirect damages or loss of production are excluded.
Changes to the preventive maintenance plan must be requested at least 72 business hours in advance. Avyaservices will confirm feasibility within a maximum of 24 hours. Urgent modifications due to technical emergencies are managed outside the standard schedule and may incur additional costs.
Operational reports, facility plans, and energy consumption data shared during the provision of the service are confidential. Avyaservices will not disclose this information to third parties without the client's written authorization, except as required by law. The confidentiality commitment extends for two years after the termination of the contract.
Answer three short questions and receive a personalized technical recommendation for your installation.
Free diagnosis within 24 business hoursWe manage your maintenance requests with defined response times and direct access to our facility management team.
Call (6405)1548-0047 to report critical failures in electrical or HVAC systems. Service from Monday to Friday, 8 a.m. to 6 p.m. Estimated response time: 30 minutes for emergencies.
(6405)1548-0047Log into our B2B system to open, track, and close preventive and corrective maintenance requests. You can attach photos and plans. Standard SLA: 4 business hours.
contact.htmlSend us an email at info@avyaservices.com to coordinate scheduled maintenance timelines or request operational reports. We respond within a maximum of 2 business days.
info@avyaservices.comCheck our knowledge base with answers on industrial cleaning procedures, HVAC, and electrical maintenance. Updated with current IRAM regulations.
services.htmlFor corporate buildings in CABA and GBA, our technician can be on-site within 2 hours of ticket opening. Prior coordination via the help desk.
contact.htmlDownload monthly preventive maintenance reports, uptime indicators, and energy consumption analysis. Available on the B2B portal for clients with an active contract.
services.htmlCommunication channels to coordinate maintenance and facility management services.
Niño 6500 Apt. 135
Mon–Fri 8:00–18:00 · Sat 9:00–13:00